Need to Know

Hire booking is booked via the website with bookings online now possible all day.
We have lots of kit so if you just want to turn up it’s first come first served, meaning just come let us know what you want, pay by card and we will get you on the water as soon as kit is available (often straight away).

There are some lessons are bookable online (green squares), otherwise more can be made available by emailing nick@shoresports.co.uk. We are keen to teach as many people as possible watersports so more can enjoy their time on the water, so we try as hard as we can to make lessons when you want them. Just ask. We can take payment via bank transfer or if you book on the day we prefer card payments if at the trailer.

ShoreSports is open everyday April -end of October subject to demand and the weather. If in doubt just book online so we know you are coming or give us a call. 07867575280

At ShoreSports we don’t charge extra for things you need for each booking. So wetsuits are available to all who want to use them. Buoyancy aids are compulsory so of course you get one of those. All our kayaks come with back supports. We have a small selection of wetsuit shoes for those who forget, but as this is a more personal thing we suggest you bring your own enclosed toe type of shoe that can get wet.

The use of all kit is included with each lesson.

Hire is open to all ages. Children must be accompanied by a responsible adult, who needs to make the booking they are then responsible for them on the water. It is permitted to hire one SUP board between two (as in share) price is per item of equipment for hire.

Group lessons are for age 8 and up. Private lessons are possible from any age. Children do not need adult supervision for lessons as we hold an AALA licence.

We are happy for well behaved dogs to accompany you as long as the equipment comes back in the same condition. It is not possible to bring dogs on lessons or tours.

Waivers are valid for one year, so once completed repeat customers do not need to complete another form.

Unfortunately we don’t. There is a large council owned car park in Mudeford Quay which is payable by the hour. Please note that during peak season and at the weekends the car park can be very busy so please allow plenty of time before your lesson.

Individual Hire Bookings/family bookings

Customers will receive a credit note (gift card) where between 48 hours and 7 days notice of cancellation is given.

A full refund will be given to the method of payment where 7 days notice is given.

Gift card/refunds for cancellations with less notice will be at the owner’s discretion.

Group Hire Bookings

Customers will receive a credit note (gift card, less any deposit paid) where between 48 hours and 14 days notice of cancellation is given OR

A 50% refund if cancellation is between 48 hours and 14 days notice of cancellation is given.

A full refund will be given (less any deposit paid) to the method of payment where 14 days notice is given.

Gift card/refunds for cancellations with less notice will be at the owner’s discretion.

Individual Lesson Bookings (excluding kids clubs)

Customers will receive a credit note (gift card) where between 48 hours and 14 days notice of cancellation is given OR

A 50% refund if cancellation is between 48 hours and 14 days notice of cancellation is given.

A full refund will be given (less any deposit paid) to the method of payment where 14 days notice is given.

Gift card/refunds for cancellations with less notice will be at the owner’s discretion.

Group Lessons, Mixed Activities and Parties

Customers will receive a 50% refund if cancellation is between 48 hours and 14 days notice of cancellation is given.

A full refund will be given (less any deposit paid) to the method of payment where 14 days notice is given.

Gift card/refunds for cancellations with less notice will be at the owner’s discretion

Kids Clubs

Refunds or credit notes (gift cards) will only be given in exceptional circumstances.

No-shows

Will be charged the full price.

Operator Cancellation

Customers will receive a full refund or credit (gift card) in the event of cancellation due to unsafe weather(thunder and lightning, extreme winds) or other unforeseen circumstances. If we deem the weather suitable (it is safe to go in the rain) to go ahead, but the customer would rather rebook we will try where possible to rearranage but no refund will be given for miserable weather.

All users must read, understand and sign a waiver form prior to use. This will be found on your booking email. And as per your agreement you must follow instructions given by the team. If in doubt ask.

Kayaking: Unlikely to get very wet if using our kayaks and remain seated centrally while paddling. Our Feel free kayaks have been selected based on their easy to use and stable design. You will however get a damp bottom.

SUP/Paddleboarding: It is recommended to stand or kneel centrally with a wide base on your paddle board, this will reduce the risk of falling in. However, balance is a skill that varies from person to person so it is likely for some that you will get wet. So if in doubt do use our wetsuits or bring spare clothes.

Windsurfing: if you don’t get wet, you’re not trying hard enough!!!

Kids club: Definitely! It’s part of the fun!

Sailing: That’s a personal choice, on most our lessons we generally stay in the boat (although you do need to walk out in knee depth to get in. But at some point capsizing is part of the learning!

There is no height limit.

Our single sit-on kayaks have a 150kg recommended capacity.

Our double sit-on kayaks have a 250kg recommended total capacity.

Our Red Paddle Co Paddle Board’s have a 110kg recommended weight limit.

We have a selection of buoyancy aids and wetsuits (male and female) from age 3/4 – XXXL and everything in between.

Christchurch harbour is tidal. At low tide the water depth reduces and the area available to paddle in is reduced. It is still possible to go out, but you need to stick to the channels and walk out over the sandy mud to the water. Our staff can direct you and help you take kit out. On the hire booking slots we have marked out when this is. If it says ‘low tide, restricted area’ on a time slot it means for part of that hour there is a significant restriction. So if booking two hours do look ahead at the following hour.